In your operation
Send the item while staff continue serving guests
Relay takes hotel items from a loading point to the guest destination. It addresses repeated delivery trips; staff still load the robot and manage requests and exceptions.
Product
Relay RoboticsDelivery & serving
Relay
Relay transports amenities and guest orders between staff and hotel rooms. The 41 L cargo figure on this page refers to Relay2, not every generation of Relay hardware.
- Cargo volume
- 41 L
Price on requestSAR
Own the equipment. Configuration and project scope are confirmed in your quote.
Compare productsIndicative budget only, not a confirmed Saudi retail offer. Configuration, freight, tax, deployment and service are confirmed in your quotation. Rental and RaaS figures are planning estimates.
Product profile
Keep room-delivery trips off the front desk's workload
Food & item delivery
- Product type
- Delivery & serving
- Best for
- Hospitality
- Environment
- Indoor
What it does for your operation
Task performance
Carry amenities, meals and guest orders
The enclosed compartment holds 41 L. Meal boxes, towels and amenity kits need to fit the compartment opening as well as its storage volume.
- Compartment
- 41 L
Safety & sensing
Limit third-party movement through guest floors
A front-desk handoff to Relay can keep external couriers out of accommodation corridors. The hotel still controls receipt checks, guest identity and delivery exceptions.
Site fit
Include elevators in the delivery route
Multi-floor service connects reception, compatible elevators and room collection points. The building survey defines access equipment, corridor clearances and the guest hand-off.
Configuration & equipment.
Equipment & options
Relay hotel delivery robot; charging equipment; building access and dispatch integration.
Operating conditions
IndoorWill it work at your site?
Access & operating limits
- Building access
- Elevator and door integration must match the property.
- Delivery route
- Corridor width, turns, thresholds and guest hand-off points are surveyed before deployment.
- Service area
- Provide an accessible dispatch point, charging location and staff loading process.
Relay2 is the 41 L reference configuration. A charging dock supports recharging between deliveries. The compartment is not an actively heated or refrigerated food cabinet; staff load orders and handle missed collections.
Typical applications
Food & item delivery
Systems & infrastructure
Integrations and compatibility.
Manufacturer-documented connections and compatible equipment. Building interfaces are checked against your installation.
Elevator access
Configured with the building elevator system.
Arrival notification
Relay hotel deployments document a call to the room phone; the hotel’s hand-off workflow determines guest collection and staff escalation.
Technical specifications.
- Reference configuration
- Relay2
- Cargo volume
- 41 L
- Cargo access
- Closed compartment
- Temperature control
- No active heating or refrigeration
- Charging workflow
- Dock charging between deliveries
- Operating environment
- Indoor hotel routes
Before you decide.
Which Relay does the 41 L figure describe?
Relay Robotics introduced Relay2 with a 41 L cargo compartment in 2023. This page uses that configuration as its capacity reference; earlier Relay robots are not assigned the same volume.
Does it keep food hot or cold?
The compartment is not actively heated or refrigerated. Packaging and the delivery journey, rather than an onboard temperature-control system, determine food conditions.
How is a guest notified?
Relay’s documented hotel workflow calls the room when the robot arrives. The guest collects the item from the closed compartment; an uncollected delivery remains an exception for hotel staff, not a guaranteed unattended hand-off.
How is it charged?
Relay Robotics states that a dock comes with Relay and that the robot recharges between deliveries, returning when its battery is low. A continuous-runtime promise is not needed for that operating model.
Explore the application.
Compare the approaches and site requirements in these related solution guides.
W—ROBOTICS deployment & supportThe robot is part
The robot is part
of the solution.
We help define the right setup for your operation, from site assessment and integration to team training and ongoing support.
Equipment, installation and service responsibilities are agreed in your proposal.
Discuss your deploymentLet’s talk about
your project.
Share your task and location. We’ll help define the configuration and commercial terms.
Relay
RelayPrice on request
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